Refund policy
Refunds made simple.
You can get a refund, no questions asked. Just send your Order ID on WhatsApp.
Refunds are available for
- Unused eSIM
- Installed on the wrong device
- Phone is not eSIM-compatible
Refund method
Refunds go to your Lumoo Wallet for your next purchase. Prefer a refund to your original payment method? Just mention it on WhatsApp.
Common questions
Can I get a refund if I installed the eSIM but haven't used it?
Yes. If no mobile data has been used, you can request a refund.
Can I get a refund after using the eSIM?
No. Once mobile data has been used, the eSIM is not eligible for a change-of-mind refund.
What counts as using an eSIM?
Any recorded mobile data usage counts as use, even a small amount.
Your rights under applicable consumer protection laws remain unaffected. Last updated: 9 October 2026.