Privacy Policy
Privacy at Lumoo
We believe privacy should be easy to understand.
We only use your information to operate Lumoo, provide the services you request, improve your experience, keep the service secure and meet our legal obligations.
Information we may collect
Account information
When you create or use a Lumoo account, we may collect information such as:
- email address
- account identifiers
- profile information
- account preferences
Travel and eSIM information
When you purchase or use an eSIM, we may process information such as:
- destination
- selected eSIM plan
- order information
- eSIM identifiers
- activation status
- network status
- data usage information
App and device information
We may collect technical information necessary to operate, secure and improve Lumoo, such as:
- device type
- operating system
- app version
- technical logs
- diagnostic information
AI features
When you use Lumoo AI features, we may process information you provide to:
- recommend suitable eSIM plans
- estimate your expected data needs
- explain your data usage
- generate usage summaries
Payments
Payments may be processed through third-party payment providers.
Lumoo does not need to store complete payment card information when payment processing is handled directly by the payment provider.
We may retain transaction information necessary for orders, refunds, accounting, fraud prevention and customer support.
Customer support
If you contact Lumoo, we may process information contained in your support request and related communications.
How we use your information
We may use information to:
- provide Lumoo services
- deliver eSIM products
- manage your account
- process purchases and refunds
- display eSIM status and data usage
- provide AI recommendations
- provide AI usage summaries
- provide customer support
- improve product reliability
- prevent fraud or abuse
- comply with legal obligations
Service providers
Lumoo may work with service providers where necessary to provide our services. These may include:
- eSIM and network providers
- payment providers
- cloud infrastructure providers
- authentication providers
- analytics and technical service providers
- customer support providers
Information is only shared where reasonably necessary to provide, secure or operate Lumoo.
Data retention
We retain information only for as long as reasonably necessary for the purposes described in this policy or where required by law.
Certain transaction, tax, payment, fraud prevention or dispute-related information may need to be retained for a longer period.
Your data, your control
You may request access to or deletion of your Lumoo account and associated personal data.
Security
Lumoo uses reasonable technical and organisational measures to protect user information.
However, no internet-based service can guarantee absolute security.
Changes to this policy
We may update this Privacy Policy when Lumoo, our services or applicable requirements change. The latest version will always be available on this page.
Last updated: 24 September 2026
Contact
Email hello@thelumoo.com
Company: llumoo limited